Nowadays criminals commonly use email, websites, phone calls, text messages, fax messages and social media, for their scams. Such scamming methods are continually becoming more advance and more and more appear to be realistic.

Marlow Navigation is aware that hackers and cyber scammers are frequently sending fraudulent email messages impersonating the company and/or employees. These messages are phishing for personal information, and may contain malicious links and/or attachments aimed at tricking you so to harvest your personal information.

With such methods, cyber criminals can install malware and/or reveal your company details, such as your Marlow client or seafarer portal credentials and passwords, which can then be used to steal money or sensitive information. There were attempts of phishing that have been directed at agencies or clients of Marlow Navigation, usually in an effort to misdirect your payments to the fraudsters.

Marlow Navigation will:

  • Never ask for your username or password to access information, and
  • Never solicit or charge money to apply for a job, at sea or ashore, neither by email, phone, fax or on a website or on social media.

If you are contacted by a person or organisation that appears to be from Marlow Navigation Co. Ltd. or any of its subsidiaries, it is always best to verify their authenticity before responding or taking any further action.



You can avoid being harmed by phishing attempts by following some easy precautions:

  • Check the sending email address. Make sure the sender has an email address you identify or expect, such as ‘’. Beware, however, that even an email address with the correct domain name may not be from Marlow. Cyber criminals can forge the "From" address on email messages to make them appear to be from Marlow related entities.
  • Do not click on any links in emails you are not fully sure are genuine. These links are always hidden behind words or buttons that might seem realistic. If you hover over a link/button in an email with your mouse without clicking it, you can generally see the true URL destination.
  • Do not download or open attachments unless you are sure they are genuine.
  • Do not reply to text messages or emails requesting personal information, unless you can validate that these are from Marlow.
  • Do not give out any private information.
  • Never rush or feel under pressure to take action. Cybercriminals use emergency scenarios to get people to make quick and hasty decisions and take actions. Always take time to think about a request for your personal information, whether the request is appropriate and genuine, and always take the time to cross check.
  • Delete fraudulent emails and block the sender. If you are not sure if an email is a genuine communication from the Marlow Group, you can always contact the responsible person at the company directly.



If you ever receive a scam or see anything suspicious, please report it to the Marlow Cyber security team. Contact us at