Shipping is about people! So at Marlow we always put the personal relationship first. It is what will define all further aspects of our daily work and future cooperation.
Preserving The Environment.
Constant change and environmental challenges define modern shipping and crew management services. We’re already educating and training our crew in best practices - from energy-saving engines to avoiding pollution.
Crew management has always been at the heart of our company’s operations, and to this day represents the largest segment of our shipping activities. Almost all of the approximately 14,000 crew on-board vessels under our crew management are recruited through a network of fully controlled manning agencies in key locations, including the Philippines, India, Cape Verde, Poland, Russia, and Ukraine, together with crew management offices in Cyprus, the Netherlands and Germany.
Seafarers are carefully screened, making sure only those fully qualified and properly STCW certified are employed. Meanwhile, modern tailor-made database and IT management systems ensure that high quality standards are constantly checked and upheld. Indeed, such fully transparent screening and employment procedures ensure both vessel owners and crew applicants can easily evaluate the recruitment process.
Our one-stop crew management services range from the initial planning stage, recruitment and selection, onboard placement, overall administration of crew, to ongoing training. This is backed and safeguarded by our global office network, establishing vital links between clients – management – vessel – crew, but also crew members and their families, thereby making sure all matters are properly followed and promptly dealt with.
Meanwhile, Marlow’s clients are looked after by a single point of contact – a designated crew superintendent, responsible for appointing the right seafarers to join vessels, crew changes, and communicating important operational information back to base. Together with other areas of operations, this ensures our customers are frequently kept informed about the crew operating their vessels.
In addition, customers are provided access to our unique online crew database. With this, owners and managers of vessels can view, download, and print all relevant information, such as crew lists, certifications, performance reports, and real-time crew change planning.
This service has become an essential class-approved tool, meeting ISM requirements for clients, and bringing us ever closer to our objective of establishing an extremely close and transparent relationship between ship owners, crew managers and crew.
At Marlow, specific customer requirements are top priority. The flexibility to provide every client with an individual, bespoke solution and our willingness to go the extra mile is what we believe distinguishes us from our competitors.
This includes supplying crew to clients on an ad hoc basis, either well in advance or on short notice, to gradually building up a selection of crew for each client. Certainly this promotes on-board consistency and reliability, as crew become better accustomed to vessels and specific management systems.
Marlow's primary crew manning source countries include the Philippines, Ukraine, Russia, Poland and India, but also many other locations around the world.
Read more about what is crew management
Volatile markets need flexible solutions!
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Interested to learn more about our ship management services? Contact our team today for a tailor-made offer